Coordinator - Territory Sales Douala Two.Sales and Distribution
MTN
Job Description
<figure class="table"><table border="1" cellspacing="0" cellpadding="0" style="border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: none; margin-left: -45pt;"><tbody><tr style="height: 19.4pt;"><td width="193" valign="top" style="border: 1pt solid windowtext; height: 19.4pt; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Education / Business Degree</span></span></td><td width="528" valign="top" style="border: 1pt solid windowtext; height: 19.4pt; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Minimum of 3 Years University Degree in Sales, Distribution, Marketing or business administration and related field</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;">Fluent in English and language of country preferable</span></span></p></td></tr><tr><td width="193" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Work Experience </span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Minimum of 2 years’ experience in sales, Trade Marketing and Merchandising;</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Experience in supervising others is an advantage (includes 3<sup>rd</sup> party stakeholders) </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Experience working in a medium organization</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Experience in budgeting and demand planning</span></span></p></td></tr><tr><td width="193" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Training</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Retail/ Distribution planning</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Customer Relationship Management</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Trade Marketing principles</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Business Rik/Fraud Management</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Mobile Financial Services local regulation</span></span></p></td></tr><tr><td width="193" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Industry / Certifications</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; width: 5.5in;"> </td></tr><tr style="height: 4.1pt;"><td width="193" valign="top" style="border: 1pt solid windowtext; height: 4.1pt; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Any other specifications</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 4.1pt; padding: 0in 5.4pt; width: 5.5in;"> </td></tr><tr><td colspan="2" width="721" valign="top" style="background-color: rgb(166, 166, 166); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 540.9pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Competencies </strong></span></span></td></tr><tr style="height: 14pt;"><td width="193" valign="top" style="border: 1pt solid windowtext; height: 14pt; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Knowledge</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 14pt; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Local environment </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Knowledge of Products </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Planning and Organizing</span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales Tracking and Reporting</span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Marketing and Sales Acumen</span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales Planning and Opportunity Management</span></span></p><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Sales Forecasting</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Resource efficiency</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Understanding of local Mobile Financial Services environment</span></span></p></td></tr><tr style="height: 14pt;"><td width="193" valign="top" style="border: 1pt solid windowtext; height: 14pt; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Skills</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 14pt; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Analytical Thinker </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Problem Solver </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Operational Value Creator </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Culture and Change Champion </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Supportive People Manager </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Relationship Manager </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Results Achiever </span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Operationally Astute</span></span></p></td></tr><tr style="height: 14pt;"><td width="193" valign="top" style="border: 1pt solid windowtext; height: 14pt; padding: 0in 5.4pt; width: 144.9pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Behavioral Qualities</span></span></td><td width="528" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 14pt; padding: 0in 5.4pt; width: 5.5in;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Relationship Manager</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manages time</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Directs People</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Detail Oriented</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Digital Oriented</span></span></p></td></tr></tbody></table></figure><p> </p><figure class="table"><table border="1" cellspacing="0" cellpadding="0" style="border-collapse: collapse; border-width: medium; border-style: none; border-color: currentcolor; border-image: none; margin-left: -45pt;"><tbody><tr><td width="624" valign="top" style="background-color: rgb(166, 166, 166); border: 1pt solid windowtext; padding: 0in 5.4pt; width: 467.75pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Key Performance Areas</strong></span></span><span style="color: red; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong> - Aligned to the Levels of Work along key components</strong></span></span></td><td width="84" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 62.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Measures </strong></span></span></td></tr><tr><td width="624" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 467.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Key Job Responsibilities</strong></span></span></td><td width="84" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; width: 62.75pt;"> </td></tr><tr style="height: 83.75pt;"><td width="624" valign="top" style="border: 1pt solid windowtext; height: 83.75pt; padding: 0in 5.4pt; width: 467.75pt;"><p><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;"><strong>Staff Leadership and Management</strong></span></span></p><ul><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Ability to work in a team</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Responsible for self-learning and development with guidance from the Manager</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure cohesive working with the team</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Accountable for meeting and prioritising own targets / deadlines</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Provide information to the Manager on work accomplishments, individual / team challenges </span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Lead team meetings and contribute on specialist / technical areas when required</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Review performance metric dashboards prepared on various performance metrics and provide input to the manager</span></span></li></ul></td><td width="84" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 83.75pt; padding: 0in 5.4pt; width: 62.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">As per business plan</span></span></td></tr><tr style="height: 11.75pt;"><td width="624" valign="top" style="border: 1pt solid windowtext; height: 11.75pt; padding: 0in 5.4pt; width: 467.75pt;"><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Governance</strong></span></span></p><p style="margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Adhoc and Operational Meeting</strong></span></span></p><ul><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;">Participate and provide inputs in operational meetings as and when required</span></span></p></li><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;">Set up and manage adhoc meetings for day to day operational requirements as and when required</span></span></p></li></ul><p style="margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Escalations</strong></span></span></p><ul><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Timely notification of escalations to the Manager, SSH and the CoE</span></span></p></li><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Resolve escalations as per defined escalation / resolution procedures</span></span></p></li></ul><p style="margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Opco Operational</strong></span></span></p><ul><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Participate and provide inputs in project status meetings</span></span></p></li><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Propose operational changes and provide associated user impact assessment</span></span></p></li></ul><p><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Performance</strong></span></span></p><ul><li><p style="line-height: normal; margin-bottom: 0in;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues</span></span></p></li><li><p style="line-height: normal; margin-bottom: 12pt;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Improve productivity and quality through leading practice initiatives</span></span></p></li></ul></td><td width="84" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 11.75pt; padding: 0in 5.4pt; width: 62.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">As per business plan</span></span></td></tr><tr><td width="624" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 467.75pt;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Reporting</strong></span></span></p><ul><li><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt; line-height: 115%;">Provide inputs to the Manager (as required) relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation</span></span></li></ul></td><td width="84" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in 5.4pt; width: 62.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">As per business plan</span></span></td></tr><tr style="height: 25.25pt;"><td width="624" valign="top" style="border: 1pt solid windowtext; height: 25.25pt; padding: 0in 5.4pt; width: 467.75pt;"><p><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;"><strong>Operational Delivery</strong></span></span><span style="color: red; font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;"><strong> - Task Complexity -; It contains the descriptions and overriding objectives of the job</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Develop a retail focused route to market for assigned partners in the territory.</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Deploy initiatives (visibility, merchandizing, products, loyalty, advocacy) to boost revenue at all PoS within assigned territory. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Understand statutes and regulations related to business operations in Cameroon and the telecommunications sector and provide guidance to Distribution Partners when required. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Manage POS, partners and wholesaler performance in the territory and develop initiatives to ensure achievement of targets. </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Execute the POS, retail, wholesale channel initiatives and programs in the territory. </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure availability of products at POS, retail and wholesale layer of the distribution chain. </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure achievements of all sales KPI’s in assign territory (Gross Add, Loading, Sales out, Stock availability, MoMo RGS, MoMo RGM, MoMo Revenue, HVC POS, POS, and Kiosk close monitoring...)</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure Distribution partner respect standard put in place by S&D in term of: Internal organization, Financial capacity, Logistic, Shops, DSM status and follow up etc.…</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Execution of Activities Calendar & Trade Marketing Activities/ Operational Planning & Implementation</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure Brand Leadership & Retail Management</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Support in the launch of Value proposition from a Sales Operations perspective.</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Consolidate inputs for merchandizing and visibility materials planning and fulfillment. </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Develop short term action plan/ tactics to assist POS, distributors in achieving set target and overcome challenges in their operations.</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Drive adoption of retail/data focus or other relevant campaign or service by POS and partners</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Perform ad hoc assignments as may be delegated from time to time. </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Generates daily, weekly, monthly, and quarterly reports on the quantitative and qualitative KPIs trends in the territory</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Market intelligence reports on competitor activity</span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Supervise the distribution of sales promo item in his appointed territories. </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Monitor the health of outdoor / Top shop signs and report any maintenance requirement </span></span></p></li><li><p style="background-color: white;"><span style="color: black; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Execute, Monitors & report brand visibility for MTN and report on competition rollout and activities. </span></span></p></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Identify in his territory, corridors for MFS user’s recruitment and put in place an operational plan to drive it. </span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Provide partners’ staff with effective and timely training on MFS products and systems.</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Ensure Mobile Agents are visible, well dressed and equipped as per MFS trade marketing standards</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Organize training sessions on new products and services for partners and Brand Ambassador;</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Drive the availability of stock products (EVD, E-float, etc.) at the level of Partners, DSM and POS;</span></span></li><li><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Participate on implementation of MFS projects in the assign territory</span></span></li><li><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt; line-height: 115%;">Propose improvements to MFS Field Activation procedures</span></span></p><p style="text-align: justify;"> </p></li></ul><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN" style="font-size: 10pt;"><strong>Key Performance Indicators - </strong></span></span><span style="color: red; font-family: "MTN Brighter Sans";"><span lang="EN" style="font-size: 10pt;"><strong>Indicators of success (Strategic)</strong></span></span></p><p style="text-align: justify;"> </p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Financial Perspective – </strong>Value created by optimising business projects/activities:</span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt;">Value created by saving cost </span></i></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt;">Value created by increase in customer base, product sales, etc. for products and services.</span></i></span></p></li></ul><p style="text-align: justify;"> </p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Internal Perspective </strong>- Value created from improving processes: </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt;">Value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc.</span></i></span></p></li></ul><p style="margin-left: 58.5pt; text-align: justify;"> </p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Customer Perspective – </strong>Value created from Customer Engagements & Ecosystem </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt;">Impact include positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)</span></i></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Being a Brand Ambassador and MTN advocate </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN-GB" style="font-size: 10pt;">Benefits accruing to MTN/Telecom industry from specific actions. </span><i><span lang="EN-GB" style="font-size: 10pt;">Benefits can be in form of contributions during stakeholder workshops etc. </span></i></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span lang="EN-GB" style="font-size: 10pt;">Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning </span></i></span></p></li></ul><p style="margin-left: 58.5pt; text-align: justify;"> </p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>People (Learning & Growth) </strong>- Value created through demonstrating the Vital Behaviours and sustaining an engaged workforce </span></span></p></li></ul><p style="margin-left: 31.5pt; text-align: justify;"> </p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt;">Speaking in complete candor at all times, being completely accountable, driving a collaborative work culture, getting the job done with Company Pride & Passion thereby enhancing MTN’s profile as employer of choice. </span></i></span></p></li></ul><p style="text-align: justify;"> </p><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN" style="font-size: 10pt;"><strong>Key Performance Indicators - </strong></span></span><span style="color: red; font-family: "MTN Brighter Sans";"><span lang="EN" style="font-size: 10pt;"><strong>Indicators of success (Tactical)</strong></span></span></p><ul style="list-style-type: disc; padding-left: 24px;"><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><span lang="EN" style="font-size: 10pt; line-height: 115%;">% increase in revenue – core + new revenue streams </span></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span style="font-size: 10pt; line-height: 115%;">% process improvements initiated </span></i></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i>Availability of merchandising materials at POS</i></span></p></li><li class="ortl-align-justify"><p style="text-align: justify;"><span style="font-family: "MTN Brighter Sans";"><i><span lang="EN">Positive impact on MTN Brand</span></i></span></p></li></ul></td><td width="84" valign="top" style="border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; height: 25.25pt; padding: 0in 5.4pt; width: 62.75pt;"><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">As per business plan</span></span></td></tr><tr><td colspan="2" width="707" valign="top" style="border: 1pt solid windowtext; padding: 0in 5.4pt; width: 530.5pt;"><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong>Role Dependencies</strong></span></span><span style="color: red; font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;"><strong> - Critical Deal Breakers for Success on the Job</strong></span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">MTN Policies and Procedures</span></span></p><p><span style="font-family: "MTN Brighter Sans";"><span style="font-size: 10pt;">Management Support</span></span></p></td></tr></tbody></table></figure><p style="margin-left: -45pt;"> </p><p> </p>
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